At Macros, we process orders quickly to ensure super fast delivery. Because of this, orders cannot be cancelled once they have been delivered. Also unlike apparel or accessories, personal care products do not have size or fit-related issues. This allows us to maintain a strict cancellation policy and ensure product integrity, hygiene, and consistency for all customers.

However in cases where there is a genuine issue relevant to personal care products — such as transit damage, leakage, or incorrect product received — we will review and resolve it.

For any such concerns, including refunds or returns, please reach out to us directly:

Email: hello@macros.live
Subject Line: Refunds and Returns

Requests sent without the correct subject line may not be processed.